General Questions
Yes, Reconeyez can be used for both commercial and residential security needs.
The most striking feature of Reconeyez is its field-tested durability. Born from defense industry roots, these devices have been put through their paces in some of the world’s harshest conditions. From enduring temperatures as low as -42°C/-43.6°F in Kazakhstan to sweltering at +60°C/140°F on the Afghanistan border, Reconeyez stands tall, unfazed by the elements. This level of resilience ensures uninterrupted surveillance, making it an ideal choice for industries that face extreme weather and environmental challenges.
You can request a demo by filling out your information on our Request Demo page, or by emailing admin@utopianet.com.
Yes, products are covered by a 2-year manufacturer warranty.
Returns must be made within 14 days of delivery. Please contact us for RMA Request.
We apologize for the inconvenience, please contact us at admin@utopianet.com.
Shipping Information
Orders are typically shipped UPS Ground. Expedited shipping is available upon request.
On average, products ship 7-10 days after order has been processed. Orders are typically processed within 1-2 business days after payment is received.
No, freight charges are dependent on weight and calculated upon checkout.
Mobile App & Time-lapse
No, the Reconeyez app can be used only to monitor Reconeyez cameras.
No, the app is not a replacement, but an extension of the Cloud, and meant for delivering notifications when you are on the go. Most of the functions remain available only in the web interface.
1. Install the detector and the bridge. 2. Log in to the Reconeyez cloud and click the time-lapse icon in the header. 3. Click the "Add Camera" button and select the detector you want to use time-lapse with. 4. Set the frequency of the photos. 5. Time-lapse is now activated, and the photos will be added to the video. NB! Please note that only users with Owner and Moderator rights can create and delete time-lapse.
No, the service comes with an extra fee.
No, when the detector is in time-lapse mode, it will not trigger alarms.
Time-lapse settings are accessible only from the cloud browser, not the app. However, the footage is accessible and sharable with an URL.
Copyright © 2023 Utopian Enterprises - All Rights Reserved.
Powered By Go Daddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.